Privacy Policy

1. Introduction

Welcome to kg996. This Privacy Policy ("Policy") explains how we collect, use, and protect your personal information. By using our website or app, you agree to this Privacy Policy.

We believe privacy is a fundamental right. From day one, kg996 has treated data protection as a top priority, following international data protection laws and best practices.

If you have any questions about any part of this policy, please contact our support team. We are always ready to assist you.

2. What Information We Collect

Kg996 collects your information in several ways — some you provide directly, and some is gathered automatically.

Information You Provide Directly:

• At registration — full name, date of birth, email address, mobile number
• For identity verification (KYC) — national ID card, passport, or driving licence
• Payment details — Mobile Banking/Nagad number, bank account details
• Address Details — home or billing address
• Information provided during support interactions

Automatically Collected Information:

• IP Address & Device Type
• Browser Type & Operating System
• Time spent on each page of the site
• Betting and Gaming Activity Logs
• Behavioral data collected through cookies and tracking technologies

3. How Your Information Is Used

Kg996 uses your information only for specific, legitimate purposes. We never use your data for unrelated activities without your consent.

• Account Management: To ensure secure registration, login, and account protection.
• Payment Processing: To process deposits and withdrawals and to prevent fraud.
• Service Improvement: To recommend games and offers tailored to your preferences.
• Legal Compliance: To comply with anti-money laundering regulations and regulatory requirements.
• Contact: To send you important updates, bonus offers, and promotional information.
• Responsible Gaming: To detect problematic betting behaviour and provide timely support.

4. Who Your Information Is Shared With

Kg996 may share your information with third parties only in specific circumstances and strictly on a need-to-know basis.

• Payment Provider: Necessary information is shared with Mobile Banking, Nagad, or your bank to complete transactions.
• KYC Service Provider: Licensed third-party providers may be used for identity verification.
• Regulatory Authority: Information may be disclosed to licensing authorities in compliance with legal obligations.
• Law Enforcement Agencies: We may be required to share information under a court order or government directive.
• Technology Service Provider: Limited data may be shared with cloud hosting or analytics providers, who are contractually bound to meet our privacy standards.

Beyond the above, kg996 does not share your personal information with anyone without your consent.

5. Cookies & Tracking Technologies

Kg996 uses cookies and similar technologies on its website and app to enhance your browsing experience and ensure the site functions properly.

Cookie Types:

• Essential Cookies: Essential for login sessions and site security. The site cannot function without these.
• Functional Cookies: Remembers your language preference and settings.
• Analytics Cookies: To understand which pages are most visited — using fully anonymized data.
• Marketing Cookies: Used to show relevant offers. You can opt out of these at any time.

Cookies can be managed through your browser settings. However, disabling essential cookies may affect certain site features.

6. Data Security Measures

Kg996 follows industry-standard technologies and processes to protect your data. Our security framework is regularly audited by independent third parties.

• 256-bit SSL/TLS encryption applied to all data transmissions.
• Sensitive data is stored in encrypted form in the database.
• Payment card details are never stored directly on our servers.
• Automated alerts are sent whenever suspicious activity is detected on your account.
• Staff access to data is strictly limited, and every access is logged.
• Regular security testing and vulnerability assessments are conducted.

7. Your Data Rights

As a kg996 user, you have several important rights over your own data. We respect those rights and aim to fulfill any request within 30 days.

• Right of Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Portability: You may request your data in a structured, portable format.
• Right to Object: You can opt out of marketing communications at any time.

Contact our support team to exercise any of these rights. Please note that some information may need to be retained for a specific period due to legal or regulatory requirements.

8. Data Retention Period

Kg996 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Active account data — retained for the full duration the account remains active.
• Financial transaction records — typically retained for 5–7 years as required by law.
• Betting history — up to 3 years.
• Inactive account data — deleted 2 years after the last activity.
• Support conversations — up to 2 years.

9. Child Protection

Kg996 services are intended for users aged 18 and above. We do not knowingly collect any information from minors.

If we become aware that we hold data belonging to a minor, we will immediately delete that data and close the account. A note to parents — please ensure your child does not access this site.

10. Policy Changes & Updates

We may update this privacy policy due to business changes or legal requirements. We will notify you via email or on-site notice before any significant changes take effect.

Continued use of the site after any changes will be considered acceptance of the updated policy. We recommend checking this page periodically.